Monday – Friday 10am – 5.30pm
Saturday 10 – 4pm
Sunday and Bank holidays closed
Parking is available in Ann Street and around Steyne Gardens. There is also a multi-storey car park nearby.
You can contact us on 01903 214990 or email us at firstname.lastname@example.org
How much do I need to pay upfront?
To hire an evening/prom dress, we ask you to pay a deposit of £40 which is non refundable, the balance doesn’t need to be paid until you come for the fitting, the week you are wearing it.
To purchase a dress, if you are buying a new dress we have in stock or from the sale rail, we ask you to pay for the dress in full and take it home with you. If we are ordering a dress for you, we ask you to pay a minimum of a 50% deposit, which is non refundable.
For bespoke wedding dresses, we require a 25% deposit, after that you’re welcome to pay the balance as you choose.
What happens if my event is cancelled or I change my mind?
Unfortunately, we do not offer refunds. If your event is cancelled or you change your mind on either a dress we have specially ordered for you, one you have bought from stock, or from the sale, you are still obliged to pay for the dress in full and collect it.
30 days after the event date, any dress not collected will be deemed abandoned, after we have made reasonable efforts to contact you via your provided details. If you are unreachable or unresponsive, your rights to the dress and payment will terminate.
If you have hired a dress, you will forfeit your deposit paid.
This does not effect your statutory rights.
What payment methods do you accept?
We accept cash and cards but not American Express, sorry.
What if I damage my hire dress?
We know you will do your best to look after your dress, but we also want you to enjoy wearing it! All the insurance, repairs and cleaning are included in the hire price.
What happens if I change size?
We can take in all our evening and prom dresses but we are unable to let out our dresses. When you purchase a dress from us, it is your responsibility to remain the same size as when you bought it, however minor adjustments can always be done.
The final dress fitting for bespoke wedding dresses always takes place close to the wedding date, so again a perfect fit can be achieved.
Are there alteration charges?
For evening and prom dresses being hired or bought there is a small additional charge for alterations which is usually between £10 to £40, depending on how much needs doing. We are always happy to alter our own dresses, but not others, sorry.
There are no extra alteration charges for bespoke wedding dresses, no matter how many fittings you have.
CUSTOMER TESTIMONIAL: KATE HONEY – WEDDING DRESS
“Carolyn transformed all my crazy boho ideas into the perfect wedding dress, and made an exquisite handmade beaded shawl too. I felt like a princess on the day! I would never have found a dress like this in a store. It’s a one-off, and so is Carolyn.”